We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information.

 

I. Who we are

 

In the privacy policy references to 'we' or 'us' refer to Proficient VA Ltd. This policy explains what information we collect about you and how we use it.

 

II. What information do we collect?

 

We may collect, store and use the following kinds of personal data:

• information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit, pages viewed and activity on each page);

• information that you provide to us for the purpose of registering with us (including details of your company, interests and contact details);

• information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including contact details, etc.);

• any other information that you choose to send to us.

 

III. Cookies

 

A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
 

We use both “session” cookies and “persistent” cookies on our websites. We will use these session cookies to keep track of you whilst you navigate the website and to monitor user behaviour for statistical and marketing purposes. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. 

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. View Google’s privacy policy.
 

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

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IV. Social Media

If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a '+1' via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose.

In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button.  As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.

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V. Using your personal data

 

We primarily use the information collected to process the services you have requested from us whether those services are requested by phone, email, via our website or in person. Data collected will be held in accordance with applicable data protection legislation governing data collection, dissemination and use. All reasonable precautions have been taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

 

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
 

We may use your personal information to:

• administer the website;

• improve your browsing experience by personalising the website;

• enable your use of the services available on the website;

• supply to you services purchased via the website;

• send statements and invoices to you, and collect payments from you;

• send you general (non-marketing) commercial communications;

• send you email notifications which you have specifically requested;

• send to you our newsletter(s) and other marketing communications relating to our business which we think may be of interest to you by post or, by email or similar technology (you can inform us at any time if you no longer require marketing communications)

• provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

• deal with enquiries and complaints made by or about you relating to the website.

 

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

Without your expressed consent we will not provide your personal information to any third parties for the purpose of direct marketing.

 

VI. Disclosures

 

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

 

Except as provided in this privacy policy, we will not provide your information to third parties.

 

VII. International data transfers

 

The information we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. 

 

Information which you provide may be transferred to countries (including the United Kingdom, and the United States) which do not have data protection laws equivalent to those in force in the European Economic Area. In addition, personal information that you submit for publication on the website will be published on the Internet and may be available, via the Internet, around the world.

You expressly agree to such transfers of personal information.

 

VIII. Security of your personal data

 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall protected) servers. All electronic transactions you make to or receive from us containing sensitive information will be encrypted using SSL technology.

We take great care to ensure any confidential information remains protected, but we cannot guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

 

IX. Policy amendments

 

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

 

X. Your rights

 

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee.

 

You may instruct us not to process your personal data for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.

 

XI. Third party websites

 

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

 

XII. Copyright Notice

 

All design, text, graphics, and arrangement thereof are the copyright of Proficient VA Ltd. or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Proficient VA Ltd. is strictly forbidden.

 

 

XIII. Updating information

 

Please let us know if the personal information which we hold about you needs to be corrected or updated and we will make the requested changes as soon as possible.

 

XIV. Contact

 

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@proficientva.co.uk or via our Contact page